Monday, October 21, 2019
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Cashless Stores Alienate Customers in the Name of Efficiency

Brands increasingly seek to provide "frictionless" experiences—a sense of ease and efficiency that enables users to engage with them on their terms. However, in a small but growing number of cases, frictionless means eliminating cash as an accepted payment method.This is a seemingly minor but significant shift in the retail landscape. As a society, it…